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Grievance Redressal

FAQ

GRIEVANCE – COMPLAINT HANDLING

The Grievance – Complaint handling procedure ensures that SPSPL has documented standard
operating procedure to ensure timely reply and disposal of Grievance / Complaint received from
TP / TC / Candidates or any other customer.

Where Can I Find More Information?

The fully detailed SOP Document can be found here.

What is your Turn-Around-Time for complaints
Complaint TypeHandling PriorityT-A-T
In-Test Technical DifficultyHigh30 Minutes- 1Hr
Assessor Related ComplaintMedium1 Business Day
Result AppealMedium72 Hours
What is your Escalation Matrix?
Escalation LevelDesignationEmail
AssessmentAssessment-In-Chargeassessments@spspl.in
Quality Assurance Quality Assurance Managerqualityassurance@spspl.in
Head Of DepartmentH-O-Doperations@spspl.in
What Are Your Terms and Conditions?

Terms and Conditions can be found here.

ACADEMIC HONESTY AND CONDUCT

It is SPSPL’s policy to ensure that all “Assesses” are treated fairly at all times. Any grievance raised by Assesses is dealt with courtesy and on time. In assessment general concerns such as assessment result or unethical work on ground. We assure our customers the following:

Quick and Easy resolutions
Minimum Hassles and Turn Around Trime
Ethical Practices

Support

The following means can be used to contact support for a fast resolution in case of emergencies:

Email Address

Support@spspl.in

Phone Number

(+91)9811979021